Our Philosophy and Core Values

Quality is at the heart of everything we do.

For this reason, quality control is the cornerstone of the vrs-SSP philosophy and approach to claims.

• One focal point of contact coordinating assignments in each country
• Single integrated technology capability
• First class service in claims management
• Client Relationship Management
• The same quality for all claims and everywhere in the world
• Speed, transparency, quality, feedback, expertise, proximity

To ensure the highest quality service for our clients we strive to continually improve our technical, operational and account management best practice principles.

This is granted by a continual analysis of the processes by our quality managers, but also by the regular feedback from all involved parties. The active participation of our employees guarantees that all issues are addresses in a timely manner and measures are developed to prevent similar issues in the future.

Furthermore, to ensure that all our procedures up-to-date and comply with the latest regulations, our staff receives regular trainings (in-house and external) in their field of their respective expertise.

Find out more about us and how we can assist you with your claim.